Refund Policy

Digital-product purchases

Vochestra is a digital product whose license key and download are normally delivered immediately. We generally do not offer change-of-mind refunds after digital delivery or activation. Nothing in this policy excludes a refund, remedy, withdrawal right, or cooling-off right that applicable consumer law requires. Rights and any valid waiver of immediate-delivery withdrawal rights depend on your jurisdiction and checkout consent.

Complimentary early-access trial

An approved early-access invite provides a complimentary 30-day Founder trial with Founder terminal scale and individual commercial-use rights on unlimited Macs used only by the trial holder. The trial starts on first activation, requires no payment method, creates no automatic charge, and expires automatically. Because the trial is free, there is no trial payment to refund. Purchase a paid plan only if you choose to continue after expiry.

Before you buy

We want you to buy with confidence, so please make sure Vochestra is right for you first:

• Current Vochestra builds require Apple Silicon and macOS 15 or later, plus your own Google Gemini API key and any coding-agent tools you want to use.
• Check the Mac allowance for your plan before buying: Personal activates 1 Mac, Pro activates up to 3 Macs, and Founder activates unlimited Macs used only by the license holder.
• Check the terminal allowance and use right: Personal is for personal projects with 1 agent or shell terminal at a time per Mac; Pro permits work and paid projects with up to 5 terminals at a time per Mac; Founder permits work and paid projects with no Vochestra terminal cap.
• Personal includes updates released during the first year after purchase, Pro during the first 2 years, and Founder for life. Covered versions keep working after a Personal or Pro update window ends.
• If you have any questions about whether it fits your setup, email us before purchasing — we're happy to help.

If your license won't activate

If your license key doesn't work or the app won't activate, contact us and we'll fix it — reissue your key, help you move it to the right Mac, or resolve whatever is blocking activation. Where the product cannot be supplied as promised, we will provide any remedy required by applicable law.

Duplicate or unauthorized charges

If you were accidentally charged twice for the same order, or you see a charge you didn't make, contact us right away and we'll investigate and correct genuine billing errors.

Chargebacks

If you have a problem, please contact us first — we can almost always sort it out faster than a bank dispute. Filing a chargeback for a delivered, working license may result in your license being revoked.

Contact

Need help? Email info@vochestra.app and we'll get back to you.